FAQs

Who is OZ TOBACCO?

OZ TOBACCO is a trusted tobacco retailer with over 10 years of experience in the industry. We hold a fully certified tobacco license and collaborate with trusted retail partners in Sydney, Melbourne, Brisbane, Perth, Adelaide, and the Gold Coast, offering customers secure and convenient access to high-quality tobacco products both online and in-store.

Where are my products coming from?

When you place an order, your products are shipped directly from your local tobacconist in Sydney, Melbourne, Brisbane, Perth, Adelaide, the Gold Coast, and other cities across Australia. This ensures fast and reliable delivery straight to your door.

 

Where do you ship to?

As a growing service, we currently deliver to select locations across Australia.

 

How much is shipping?

We offer free delivery on all orders over $99.

For orders under $99, standard shipping rates apply.

 

Can I track my order?

Yes! Once we have shipped your order, you can track your delivery anytime through the order details on our website.

We will also keep you updated on the shipping status via email notifications.

 

What forms of payment do you accept?

At checkout, you can pay using Visa, Mastercard, Apple Pay, Google Pay, and UnionPay.

Please note: PayPal has discontinued payment processing for the tobacco industry, so we do not currently support PayPal transactions.

 

How is my privacy treated?

We strictly protect your privacy to ensure your information is never disclosed or misused.

Additionally, we guarantee secure, discreet packaging for all orders to maintain confidentiality during shipping.